Privacy Policy —
Commitment Rajabandot Of Your Data

At Rajabandot, we take every aspect of user data security and privacy seriously. As a trusted online gaming platform in Malaysia, we understand that your trust is the most valuable asset we protect. This Privacy Policy explains in detail how we handle your personal information — from the moment you register an account through every transaction you make on our platform.

This document is written in English to ensure all our users in Malaysia can clearly understand their rights. If you have any questions, our support team is available around the clock via live chat, operating 24 hours a day.

1. Information We Collect

Rajabandot collects your personal information only when it is required for a specific, legitimate purpose. We do not collect data beyond what is necessary to provide you with a quality service.

1.1 Information You Provide Directly

When you register an account or interact with our platform, you may provide the following information:

• Identity Information: Full name, identification card number (MyKad), date of birth, and gender.
• Contact Information: Email address, mobile phone number, and residential address.
• Financial Information: Bank account number, bank name, and payment methods used for deposits and withdrawals.
• Verification Documents (KYC): Copies of your identity card, proof of address, and other relevant documents required for the identity verification process.
• Login Information: Username and password (stored in encrypted form — we do not store passwords in plain text).

1.2 Information Collected Automatically

When you use the rajabandot platform, our systems automatically record certain technical information for security and service improvement purposes:

• Device Data: Device type, operating system, phone or computer model, and screen resolution.
• Network Data: IP address, internet service provider (ISP), and general geographic location (state/city).
• Activity Data: Login history, gaming activity, deposit and withdrawal transactions, and communication records with the support team.
• Browser Data: Browser type, version, and language settings.
• Cookie Data: Session information, user preferences, and website usage data.

2. How We Use Your Information

Every piece of information we collect is used for a clear and legitimate purpose. Rajabandot does not use your data for any purpose not stated in this policy.

• Service Provision: Processing account registration, verifying identity, processing deposits and withdrawals, and providing access to all games and platform services.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and any unauthorised access attempts on your account.
• Communication: Sending important account notifications, service updates, promotional information (if you have consented), and responses to customer support enquiries.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including KYC and AML (Anti-Money Laundering) requirements.
• Service Improvement: Analysing usage patterns to improve the user experience, fix technical bugs, and develop better new features.
• Customer Support: Helping you resolve technical issues, transaction disputes, or any account-related matters more efficiently.

3. Sharing Information With Third Parties

Rajabandot exercises great care when it comes to data sharing. In general, we do not share your personal information with external parties. However, there are a limited number of situations where data sharing may occur:

3.1 Authorised Service Providers

We work with third-party service providers who help us operate the platform — such as payment processors, cloud service providers, and identity verification platforms. All such providers are bound by strict confidentiality agreements and may only use your data for purposes we have specified.

3.2 Legal & Regulatory Requirements

Where required by law or upon receipt of a valid court order, Rajabandot may be required to disclose certain information to regulatory bodies, law enforcement agencies, or relevant authorities. We will always endeavour to notify you in advance unless prohibited by law.

3.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred as part of the business assets. In such situations, you will be notified via email or an in-platform notification before your data is transferred to the new entity.

4. Data Security & Encryption

The security of your data is rajabandot's top priority. We continuously invest in the latest security infrastructure to ensure your data remains protected against increasingly sophisticated cyber threats.

• 256-bit SSL/TLS Encryption: All communications between your browser and our servers are protected with military-grade encryption. This means that even if your data is intercepted, it cannot be read by any third party.
• Password Encryption: Your password is never stored in plain text. We use a robust bcrypt hashing algorithm to keep your password secure even in the event of a data breach.
• Two-Factor Authentication (2FA): An additional security layer requiring verification through your device each time you log in from a new device or unrecognised location.
• Continuous Security Monitoring: Our IT security team monitors all system activity 24/7 to detect any anomalies or intrusion attempts.
• Regular Security Audits: Our platform undergoes independent security audits on a regular basis to ensure our protection standards remain up to date.
• Encrypted Data Backup: All data backups are performed automatically and stored in an encrypted state at a separate, secure location.

5. Cookies & Tracking Technologies

Rajabandot uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

5.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as staying logged in, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform for improvement purposes. All data is collected anonymously.
• Functional Cookies: Saving your preferences such as game settings, selected language, and display options for your convenience.
• Analytics Cookies: Used to analyse aggregate usage patterns to help us develop more useful new features.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions of the Rajabandot platform.

6. Your Privacy Rights

As a rajabandot user, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights without any undue obstacles.

• Right of Access: You have the right to know what personal data we hold about you and how it is used. Requests can be made through the account settings section or via customer support.
• Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request an immediate correction. Most personal information can be updated directly through your account.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data. This request will be processed within 30 working days, subject to data retention obligations required by law.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict how we process your data while a dispute is being resolved.
• Right to Data Portability: You have the right to receive a copy of your personal data in a machine-readable format for transfer to another service provider should you wish to do so.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, and we will honour that request immediately.

7. Data Retention & Deletion

Rajabandot retains your personal data only for as long as it is necessary for the purposes stated in this policy or as required by law. The retention periods we adhere to are as follows:

• Active Account Data: Retained for the duration your account remains active and for the required period after account closure to resolve any outstanding claims or disputes.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in line with Malaysian financial compliance and tax law requirements.
• KYC Documents: Retained for the period stipulated by the relevant regulatory body, typically 5 years after the business relationship ends.
• Activity & Security Log: Retained for 2 years for investigation purposes in the event of a security incident.
• Support Communication: Customer support conversation records are retained for 3 years for reference and dispute resolution purposes.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.

8. Children's Privacy

Rajabandot does not knowingly collect or process any personal information from individuals under the age of 18. Age verification is part of our KYC procedure to ensure that only adult users access the platform.

If we discover that a child's information has been inadvertently collected, we will take immediate action to delete that data and close the relevant account. Parents or guardians who suspect that an account has been created in a child's name should contact our support team immediately.

9. Privacy Policy Updates

Rajabandot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or enhanced platform features.

When a material change occurs, we will:

• Sending a notification to your registered email at least 14 calendar days before the changes take effect.
• Displaying a clear notice on the platform's home page regarding upcoming changes.
• Updating the "Last Updated" date at the top of this document.

Continued use of the rajabandot platform after the effective date of any Privacy Policy amendment constitutes acceptance of the revised terms. If you disagree with the changes, you have the right to close your account by contacting our support team.

10. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, our team is available at all times. We are committed to responding to every privacy-related enquiry within 3 working days.

You can also reach us via Live Chat, available 24/7 directly on the Rajabandot platform, for a faster response.

This Privacy Policy is governed by Malaysian law and takes effect from the date stated at the top of this document. The Bahasa Melayu version is the official binding version.